If after all you did, an incident still occurs, it is vital that you do not miss the opportunity that it presents to improve your system and controls.
How does that work?
✓ Set up a recovery process (it should be clear what steps need to be followed to return to normalcy as quickly as possible).
✓ Dig into what failed (that led to the incident [the goal should not be who erred that led to the incident, rather what]).
✓ Learn from the incident (distill the lessons from the incident and keep it handy for coaching and barrier building).
✓ Shore up your barriers (if the holes are not plugged, it is only a matter of time till another incident occurs).
Incidents will happen, they do not have to be the end. Profit from the experience.
Stay safe!
Photo credit: m.indiamart.com
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